Provider (Seller/Partner) Handbook

Updated: Oct 13

It's pretty easy to set up an account with 8pron. Let's share some tips and recommendations from experts that can be valuable in building and strengthening your business.





Tell us more about yourself


A real and living profile makes it easier to build trust. So don't hesitate to upload a profile picture. Give us an insight into your passion and share your story with us.


  • Update “profile” information.

  • Create a listing by clicking on +Start Selling.

  • Upload pictures. Use landscape for best results. (Guide for image or video )

  • Update Payments.

  • Create unique Username & URL Link under Profile info.


And your work is done! Now you can share the link anywhere, including Facebook and Instagram.





Check out a few examples profile and listings.



Check and Register with Local Authority


If you intend to run a business, it's vital to check and register with your local authority, regulation, legislation and fulfil all the requirements applicable to you.


If you haven't done this yet, start from here and apply for food business registration. It's absolutely FREE and EASY Learn More.


Currently, 8pron is available for operation in the UK only. We hope to expand our reach in the future. Make sure that you check with your local authority to know more about the requirements, licensing, and hygiene training.



Food Packaging and Labelling


Below is a non-exhaustive list of what you can include –

1. Preparation date

2. Expiry/ best before date

3. Cooking/ heating instructions

4. Ingredients

5. Allergen(s)



You can add this information in writing or printed form. You can also add it as a sticker on the packaging.



Food allergen label


Credit: https://cpdonline.co.uk


It's vital that the labelling of food or product is clear so that customers know exactly what's suitable for them.


It's also crucial that the allergen information is available in written form somewhere between placing the order and then taking delivery. All users should ask the other in writing about allergies and other health conditions.


Click here for Label example



When you received an order request

This is exciting! However, before you "accept request", ensure that you communicate with the buyer, write on the chatbox and send a reply. This will help you in building a relationship with the buyer. It will also help you in preparing excellent food and getting a fantastic review in return.


Once the goods are delivered and received by the buyer, encourage them to click "Mark as completed" for confirmation. This notifies the system of the order being completed, and you will receive your payment within 7 to 10 days via Stripe.



Delivery/Pick-up


It's imperative that the product remains fresh, healthy, and in top quality condition during transportation. We must prioritize health and safety for our community. Therefore, you must undertake all safety precautions while handling food and ensure its safe delivery.


You can also use the shipping or a pick-up option on your listing. If suitable, you can also go for third-party delivery service.




Health and Safety


Nothing is more vital than the safety of our community. We recommend arranging the meeting in a public, well-lit area and safe location if you're meeting someone in person. Create and share your meeting plan with a trusted friend or family member. Do not share unnecessary private or personal information unless you do deem it safe.


In your workspace: You will need to familiarize yourself with Hazard Analysis Critical Control Point (HACCP), insurance, and health and safety. This is particularly crucial as you'll be working with food that others will buy and eat.


Are You Ready For Natasha's Law?


For England-based businesses working in the food industry, Natasha's Law will bring essential changes to food labelling regulations as of October 2021.


The Nutrient Gap - Natasha's Law, Food Labelling, Nutrition Label



Create a record/Log


Be alert, monitor, and register for product recall. Make sure to keep a record or logbook, like a list of supplies and ingredients for food preparation. Refer to industry or government pages for more information. Please follow them carefully.




Food and Safety Training


You must have had suitable food handling, safety, and hygiene training if you have stepped into the industry. It is a good idea to keep a record of any training you or your staff has done (example).


You will then be able to show it to authorized officers if requested. We are happy to recommend some training courses (below).


For UK residents, There are FREE online training courses for businesses from Food.gov.uk



More Resources Available


The Food Standards Agency are offering support and guidance to established and new businesses to help address the challenges and of the COVID-19 pandemic.



Who We Work With





Check this space! Our business collaborators and partners would have something that beneficial to you.


It is always good to give, and yes If you have something to offer to the community too, please get in touch with us :)

Contact Us



Disclaimer: This page information is just a general guideline and information only. We are committed to maintaining the quality of information by updating it when necessary without notice.


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